All tickets are sold subject to availability and agreement to these terms and conditions, which should be read carefully prior to purchase as purchase of tickets constitutes acceptance to these terms and conditions.
Please check tickets carefully as mistakes cannot always be rectified after purchase, please contact the box office immediately if there is a mistake.
Hull Culture and Leisure are not responsible for tickets lost, stolen or destroyed
In exceptional circumstances alternative seats to those specified on your ticket may need to be provided
£1.20 Ticket postage and admin fee
Please be aware a Booking Fee of £1.50 per ticket* is effective from 1st September 2017. This applies to tickets booked online, over the phone and in person.
*Exclusions apply to: Tickets under £10, Groups bookings of 10+, School bookings and Extras members
Concessions apply to students, over 65’s, registered unemployed, children up to the age of 16 people with disabilities and their carers.
Discounts are only available on full price tickets, only one discount per ticket applies and proof of eligibility must be provided to the box office.
All discounts are offered subject to availability and may be withdrawn at the decision of management without prior notice and may be restricted to specific performances and price levels.
No refunds will be offered on pre-booked tickets on announcement of subsequent special offers.
All special offers are subject to availability and only one discount applies. Management reserve the right to withdraw or change the terms of any offers without notice.
Refunds and Exchanges
Tickets cannot be refunded or exchanged unless the performance has been cancelled or rescheduled. Tickets bought from third party agents must be refunded at the original point of purchase. It is your responsibility to ascertain whether an event has been cancelled or rescheduled, we will attempt to notify you using the details you provided us with at time of booking but cannot guarantee that you will be notified of a cancellation.
It is your responsibility to inform us of any change of address or contact details at time of booking. Refunds will only be paid to the person who purchased the tickets and where possible the original method of payment. Personal arrangements including travel, accommodation or hospitality relating to the event are made at your own risk and will not be refunded
If you would like to exchange tickets for another performance of the same event we will be happy to do so subject to availability for an admin fee of £1 per ticket, your original tickets must be returned to Hull City Hall Box Office at least 24 hours before the original performance.
A waiting list system is now operational for sold out events. Please provide name, contact details and the quantity of tickets required and you will be informed if tickets become available, there is no obligation to purchase at this point. Submissions to the waiting list do not guarantee tickets will become available.
You may not resell or transfer tickets to third parties.
Reservations are available for 3 working days for selected events only, please check at the time of booking. Management reserve the right to cancel the reservation after 3 days without notifying the customer. Reservations are not available in the week of the show
Group bookings over 20 tickets can be held for a non-refundable deposit of £1 per ticket for a period of up to 2 months but must be paid for 4 weeks before the event takes place.
Conditions of admittance
Management reserve the right to refuse admission or request a ticket holder leave the premises in reasonable circumstances including health and safety, behaviour or ineligibility to attend. No refunds will be offered in these circumstances.
All personal belongings are the owner’s responsibility whilst on the premises.
Management reserve the right to conduct security searches and confiscate any prohibited items or items which may be considered to cause danger or disruption to the event or other audience members.
Latecomers may be asked to wait for a suitable break in the performance before taking their seats.
All venues have a no smoking policy in accordance with the law. This includes electronic cigarettes
No photography, audio or visual recording equipment is allowed, any person found with these may be asked to leave and the recorded material may be destroyed.
Ticket holders consent to being shown as members of the audience in any official filming, photography and sound recording i.e. if a performance is to be televised at a later date.
Refreshments are available from our licensed bars, please note only food and drink purchased on the premises can be consumed. Refreshments may be taken into the auditorium in plastic containers only, subject to management approval and may not be available at all events
If you purchase a ticket which has a restricted view, you will be informed of the restriction at time of booking and your ticket will state restricted view. If a restriction occurs due to the specific performance / staging we will attempt to notify customers and endeavour to re-seat if possible.
Management reserve the right to re-seat customers into alternative seats for reasons beyond our control. This will be into a seat of the same or higher value where possible.
At seated events, it is requested that customers remain seated throughout the performance to allow all customers a clear view of the stage and artists performing. Please be aware where this request is contravened and results in customer complaints whose experience of the show is subsequently affected, venue team on duty will ask you to sit down or may relocate you to another location in the auditorium. Refunds or compensation will not be offered in any of these circumstances..
Management reserve the right to make alterations in published event programmes or cast for reasons beyond our control. Refunds will not be offered if an understudy performs in a theatre performance in place of a named cast member. Customers are advised that certain events may be advertised in local or national media prior to announcement by the venue and beyond the control of the management
There is a Duty Manager available at all events and we advise any issues or queries are raised immediately to them or any member of staff to ensure swift resolution.
Sennheiser infra-red systems are available from the Duty Manager. These must be booked in advance from the Duty Manager with a refundable deposit of £10 and I.D.
If you require assistance in order to be able to attend an event we operate a carer goes free policy. Please provide proof of eligibility at the box office to claim
Assistance dogs are welcome but please notify the box office at time of booking. Owner is responsible for the dog whilst on the premises.
Please notify the box office at time of booking if a wheelchair position is required. Wheelchair spaces which remain unsold 2 weeks prior to the event will be released for general sale
- Hull City Hall has space for 6 wheelchairs at seated events and a viewing platform for up to 4 wheelchairs is available at standing concerts and certain events, please check at the time of booking. Access to the main floor is via a lift on Paragon Street.
- Hull New Theatre has space for up to 10 wheelchairs at all events with flexibility to add additional spaces if required. There is level access into the main entrance, with lift available to stalls and bar levels.
If you require assistance to access our facilities and seating during your visit please request at the time of booking or see any member of venue staff on arrival who will be pleased to help where possible
Under 16’s / Babes in Arms
We advise that most shows are unsuitable for children under the age of 3 years old except children shows. Please check suitability and age limits at time of booking. Children under 14 must be accompanied and supervised by a responsible adult at all times and venue staff accept no responsibility for any unaccompanied children under 18.
Babes in Arms tickets can be obtained for babies under 12 months to sit on the lap of a parent / carer at selected shows which are specifically aimed at children please check availability at time of booking, a ticket must be obtained from the box office. Management reserves the right to ask parents / supervisors to leave if the child is causing a disturbance to other customers.
Baby changing facilities are available.
Marketing Information / Data Protection
When you contact us for the first time either in person, over the phone or by registering on our website you will be asked how you prefer to be contacted in the event of essential communication ie changes to your booking. You will also be asked whether you wish to receive marketing materials by post /email. If you would like to check / amend your contact preferences you can log into your online account and change your settings at any time or call the Box Office on 01482 300306. Alternatively please contact us on firstname.lastname@example.org
You have the right to opt out of any marketing communication at any time
Email marketing: Use the unsubscribe button on any email we have sent you
Postal marketing: Email us at email@example.com
Hull Theatre work with touring promoters and on occasion will provide them with general information such as ticket sales, demographic and geographical information, however your personal details will not be shared unless you have agreed to this at the point of sale.