Keeping Audiences Safe

WELCOME BACK!

Customer safety is our highest priority so please read the following information carefully and as the situation is constantly changing in line with the latest government advice, please check back before your visit to ensure you have the most up to date information.   

If you provide us with an email address at the time of booking, the latest information will also be emailed to you approximately one week in advance of your visit.

 

BOOKING TICKETS

Tickets can be booked online for all events at www.hulltheatres.co.uk

We encourage you to book online wherever possible

If you need assistance we have created a step by step guide to booking tickets online.

 

TICKETS

All tickets will be scanned on entry, for a touch free ticketing experience we recommend you select e-tickets which can be shown on your mobile device or printed at home. 

 

GENERAL BOOKING ENQUIRIES

Currently the easiest way to get in touch is via email to box.office@hcandl.co.uk which is monitored Monday -Friday 9am - 5pm

Telephone bookings can be made Monday – Friday 9am – 5pm on 01482 300306

Tickets can be booked in person at:-

Hull City Hall Monday – Saturday 10am – 5pm

Hull New Theatre Monday – Friday 10am – 3pm

TEST & TRACE

When booking tickets, the lead booker will be required to provide a telephone number and confirm that this can be used for the purposes of the NHS Test and Trace system. All information will be held securely within your ticketing account but will not be used for any other purpose unless consent is given to do so. 

When you attend one of our venues you may be asked to log your visit using our venue QR code via the NHS Covid-19 App or provide us with your contact details.

 

REFUND POLICY

In the event that the performance is cancelled you will be entitled to a credit/refund.  All rescheduled dates and cancellations can be found on our website here.  The team will make every effort to contact you using the details given at the time of booking but it is your responsibility to check that a performance is going ahead before you attend the venue. 

If you are unwell or isolating and cannot attend please contact us in advance on box.office@hcandl.co.uk in order for us to transfer your booking or offer a credit

Attendance at events is subject to adherence to our usual terms and conditions and these specific measures in place around Covid-19,  if you do not comply management may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.

 

YOUR VISIT

Our team members are fully trained and will be available throughout your visit to offer any assistance. 

Please be aware that our current programme of events will be sold at full capacity.  We ask you to consider your personal safety and that of others by using the hand sanitiser stations throughout the venue, respecting the space of others and finally, we strongly encourage all customers to continue to wear face coverings where possible

CUSTOMER SAFETY VIDEO

Please watch our customer information video on the safety measures in place for your visit 

https://www.youtube.com/watch?v=tzPHMNvkH18 

ON ARRIVAL

Please ensure that you respect the space of other customers at all times including if you need to queue outside the venue to enter.

On entry our team will perform a contactless bag search, scan your ticket and may check your temperature with a hand held touch free thermometer. 

Please do not bring any large bags, luggage or shopping as there will be no cloakroom available.

Please check your ticket for your recommended arrival time to ensure smooth entry however if you do not wish to have any pre-show refreshments you may choose to arrive at a later time than printed on your ticket but please be aware that there may be additional queues.

FACE COVERINGS

In line with the latest government guidance, face coverings are required at all times within our venues except when eating & drinking or exempt.

 

FOOD & DRINK

As per standard terms and conditions only food and drink purchased on the premised is permitted. 

Where possible please try to limit queues by only sending one member of your group to the bar or to purchase confectionery, ice creams, programmes and merchandise.

STANDING EVENTS

In line with the latest government guidance, in order to gain entry into indoor unseated venue settings with 500 or more people, all attendees will be required to provide an NHS Covid pass

Details of how to obtain this can be found here www.nhs.uk/conditions/coronavirus-covid-19/covid-pass 

If you are unable to provide this information you will be refused entry and unfortunately no refunds will be offered under these circumstances. 

Proof of ID may also required and usual terms and conditions of entry apply

Customers are required to wear a face covering whilst moving around the building and wherever possible during the event unless dancing, eating or drinking.

HYGIENE

Hull City Hall and Hull New Theatre are Covid secure venues. 

Please be assured that regular cleaning is being undertaken in all public areas before, during and after your visit. 

Hand sanitiser stations will be available throughout the venues

If you have any queries which have not been covered above please contact us on box.office@hcandl.co.uk and we will be happy to assist.