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Hull New Theatre - access and facilities

Hull New Theatre has now re-opened after extensive £16million refurbishment with improved access including -

  • Easily accessible foyer and entrance
  • Increased number of wheelchair spaces in the stalls
  • Improved accessible toilet provision
  • Newly installed lift providing access to various floors

A ‘VMAX Jordy’ headset is available for visually impaired patrons. The headset must be booked in advance. A refundable £10.00 deposit and some form of identification are required.

Guide dogs are welcome, please inform the box office at the time of booking.

Sennheiser infra-red system headsets are available from the Duty Manager for a refundable deposit of £10.00 or a current driving licence.

Customers who would not be able to attend the theatre without a companion are entitled to a free ticket for their essential carer. If this applies to you please contact the Box Office to request an application form. You will be asked to provide evidence of eligibility.       

To book wheelchair accessible seats please contact the Box Office on 01482 300 306.

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Accessible performances

Hamlet

Captioned performance - Wednesday 14 February, 7.15pm

Signed performance - Friday 16 February, 7.15pm

Audio Description and Touch Tour - Saturday 17 February, 1.45pm

Jersey Boys

Captioned Performance - Saturday 3 March, 2.30pm 

The Play That Goes Wrong

Signed Performance - Wednesday 23 May, 7.30pm

Audio Described Performance - Friday 25 May, 7.30pm

Captioned Performance - Saturday 26 May, 2.30pm

Cinderella

Signed Performance - Wednesday 12 December, 7pm

Relaxed Performance - Thursday 13 December, 7pm

 

Please contact Box office for further information and to book.  

 

Personal assistant scheme

Hull City Hall and Hull New Theatre are committed to ensuring that all customers can access our events and offer a scheme to support customers who would not be able to attend our venues without the assistance of a carer. 

Please complete the form below with relevant eligibility to apply to join the scheme and return to box.office@hcandl.co.uk

Each application will be reviewed by management and a decision made on eligibility.  We advise that this process can take up to 14 days so it is recommended that tickets are not reserved or purchased before approval is given as refunds will not be given on any tickets purchased at full price.

In certain circumstances advice may be taken from the Hull City Council Disability Access Officer. 

Carers are expected to be responsible for the disabled customer at all times during the visit, please speak to our Front of House team for information on our facilities and evacuation procedures.

If you have any additional needs which are not covered by this scheme please contact our Box Office team on 01482 300306.

Please note the scheme is currently under review and an updated scheme with be launch in April 2018