Hull City Hall - access and facilities

Special Requirements

Please let us know of any special requirements when you book your tickets and we will be happy to help.

Wheelchair access

Wheel chair spaces are available for booking at all events. These are on the main floor for seated events and on a viewing platform for standing events.

Wheelchair access is available to the main floor and balcony only. 

The lifts can be accessed by using the Paragon Street entrance.

There is no wheelchair access to the gallery.

Hearing and visually impaired patrons

Infra red system headsets are available for a refundable deposit of £10 or a current driving licence. These are available from the box office.

Assistance dogs

Assistance dogs are welcome. Please tell us you are bringing an assistance dog when you book your tickets.

Facilities

There are disabled toilets available on the main floor level

PERSONAL ASSISTANT SCHEME

Hull City Hall and Hull New Theatre are committed to ensuring that all customers can access our events and offer a scheme to support customers who would not be able to attend our venues without the assistance of a carer. 

Please complete the form below with relevant eligibility to apply to join the scheme and return to box.office@hcandl.co.uk

Each application will be reviewed by management and a decision made on eligibility.  We advise that this process can take up to 28 days so it is recommended that tickets are not reserved or purchased before approval is given as refunds will not be given on any tickets purchased at full price.

In certain circumstances advice may be taken from the Hull City Council Disability Access Officer. 

Carers are expected to be responsible for the disabled customer at all times during the visit, please speak to our Front of House team for information on our facilities and evacuation procedures.

If you have any additional needs which are not covered by this scheme please contact our Box Office team on 01482 300306.